The new Ooma Mobile HD app login problem

  • ClintBarton
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1 year 1 month ago - 1 year 1 month ago #14161 by ClintBarton
The new Ooma Mobile HD app login problem was created by ClintBarton
Hi,

I have had the original Ooma Mobile app successfully installed for some time. I am now trying to use the new free Ooma mobile app - but, no matter what I do I cannot make a call. I have entered my "My Ooma" username and password to no avail. I have tried entering it exactly as I enter it for "My Ooma" entry, I have also tried it without gaps. Strangely, if I go to settings in the new app it appears that I may be logged in, but when I use the dial pad to make a call I get a message telling me that I have entered an invalid user name or password. I suppose that I could just keep using my original paid app, but I have read that the new free one has better voice quality and that has piqued my curiosity. Has anyone here had a similar login problem with the new Mobile app ?

Please help.

I did not find the right solution from the Internet.

References:-
www.ooma.com/forums/viewtopic.php?f=9&t=16619

Thanks!
Last edit: 1 year 1 month ago by Pete.

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1 year 1 month ago #14162 by Pete
Replied by Pete on topic The new Ooma Mobile HD app login problem
It looks like they are getting ready to release a new version that fixes the issue, according to the post. For now I recommend keeping the old version that works.

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